Jebaya Services

Debt Collection

AN AUTHENTIC MEANING... IN THE WORLD OF COLLECTION

ABOUT THE SECTOR

Who Are We?

Jebaya provides specialized services in debt collection and financial portfolio management for individuals, companies, and financing entities, through an integrated business ecosystem under the umbrella of the Central Bank, relying on the latest technologies and modern digital systems.

We work with high efficiency to follow up on financial defaults, manage negotiations, prepare payment plans, and legal collection through specialized cadres and professional expertise, while committing to the highest standards of quality, confidentiality, and governance to achieve the best collection rates and enhance our clients' satisfaction.

SAMA Regulation

Operating strictly under SAMA rules ensures compliance, governance, and maximum security for all transactions.

STATISTICS & GROWTH

Monthly Collection Operations Growth Rate

Monthly collection operations growth trend (2025 - 2026)

Portfolio Size:

1B SAR+

Total financial portfolios managed with high professionalism and efficiency

Number of Branches:

4 within the Kingdom

Comprehensive coverage of key regions and cities in Saudi Arabia

Monthly Performance

Detailed 16-month growth tracking

Live Update

Jan '25

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OPERATIONAL WORKFLOW

Collection Cycle at Jebaya

The agreement is signed and financial portfolios are received, defining the scope of work.

Reviewing the data, verifying accuracy, and completing missing details.

Forming a dedicated team and assigning responsibilities to ensure smooth operations.

Uploading portfolios into digital platforms to track operations centrally.

Studying and classifying cases (debt age, size, status) to prioritize high-recovery cases.

Developing and approving a custom collection strategy aligned with case nature.

Initiating communication via approved channels, negotiating and planning payments.

Positive path: Negotiation & payment follow-up. Negative path: Reprocessing & legal escalation.

Preparing regular reports showing performance, collection rates, and portfolio status.

Closing files after complete payment or completion of all official procedures.

COLLECTION STAGES

Operational Collection Stages

Tele-Collection

Professional communication to remind the customer and coordinate amicable payment.

Field Collection

Scheduled field visits to assess the situation and provide payment solutions.

Legal Collection

Taking final regulatory measures to guarantee rights recovery.

QUESTIONS & ANSWERS

Debt Collection FAQ

What collection services does the company provide?

We offer comprehensive solutions for commercial and financial debt collection, starting from communicating with debtors and offering them appropriate solutions, up to taking legal action when necessary.

Are collection operations conducted in accordance with Saudi regulations?

Yes, we fully comply with all laws and regulations in force in the Kingdom of Saudi Arabia, while strictly maintaining confidentiality of information and the rights of all parties.

Do you use artificial intelligence in collection processes?

Yes, we leverage modern technologies, including artificial intelligence, to optimize the efficiency of collection processes, analyze portfolios, and enhance follow-up speed and accuracy, achieving the best results for our clients.

How can I request collection services?

You can reach us via the contact form or through the communication channels available on the website, and our team will analyze your case and provide the appropriate solution.

Have other questions? Browse our comprehensive FAQs

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